Case Manager

The Case Manager is responsible for all case management with BHS®’ low-income and/or chronically homeless residents with disabilities who also have a mental illness and/or SPMI (Severe Persistent Mental Illness) within the federally-funded affordable housing programs. This position will coordinate home visits with BHS®’ Housing Specialists, clients, and outsourced case managers to close the gap of services and communication so as to assess clients’ needs, developing, implementing and reviewing individualized service, care and treatment plans while collaborating with local community partners for development of life skills, sustaining success and wellness and to connect clients with resources in meeting/achieving stabilization, recovery and client service needs in an effort to become self-sufficient and reintegrate back into society.




  • Provide holistic needs, comprehensive assessments and case management services to all client residents including: intake assessment, benefit assessment, goal setting, long-term case plan development, weekly case plan development, progress monitoring, individual money management, tenant education, advocacy and referrals, and, engages clients and families in the development of service implementation plans.
  • Counsels clients and/or their families to facilitate achieving service plan goals, developing life skills, and/or sustaining success and wellness; conducts activities and monitors the service environment in a manner to maximize client success, well-being.
  • Advocates on behalf of clients and families for services, basic needs, and other related issues to establish self-sufficiency.
  • Conduct comprehensive, client-centered social work activities in accordance with best practices.
  • Conducts community and home visits (if needed) related to client needs; Provides follow-up and monitors service delivery and care environments.
  • Remains updated with community resources and procedures for referring clients to appropriate resources.
  • Facilitates case consultation for client situations.
  • Provides crisis prevention, intervention, and supportive counseling as needed.
  • Will be fully engaged in BHS®’ organization’s crisis plans and response efforts.
  • Meet with clients weekly or bi-weekly for up to 12 months. For the first six months of a client’s participation in the program, at least 80% of follow-up meetings should be held in-person.
  • Connect clients with needed and available community resources. Follow-up with clients and agencies as appropriate to document use/success of referral.
  • Documents all service contacts on a timely basis including face-to-face interviews, collateral and networking contacts, correspondence and maintains the case records in client file and Service Point System.
  • Ensure that all documents submitted on behalf of a client are valid.
  • Provide all required documentation in a timely manner, which may include client follow-up, outcome evaluation, client contact sheets, and evaluations.
  • Participate in regular staff meetings, staff training programs, supervisory sessions, and accept the responsibility for aiding the development of positive team relationships as requested.
  • Adhere to agency policy, procedures and the professional code of ethics.
  • Other duties as assigned by supervisor.
  • Comply with HIPAA regulations.




  • Must possess critical thinking skills to analyze and solve client issues.
  • Must be able to work independently and be self-motivated in a fast-paced environment while working well under pressure and meeting deadlines.
  • Must have effective and strong verbal and written communication skills.
  • Must be able to pass a pre-employment computer aptitude test with the following minimum scores:
    1. Microsoft Excel: 6 or greater
    2. Microsoft Word: 7 or greater
    3. Microsoft Outlook: 7 or greater
  • Education Requirement: Bachelor’s Degree / Bachelor’s degree in Social Work or related field.
  • Knowledge of community resources and counseling/social work practices with high risk populations preferred.
  • Experience working with persons in crisis.
  • Excellent documentation skills.
  • Excellent written and verbal communication skills, ability to establish rapport.
  • Ability to motivate others towards achieving goals.
  • Demonstrate a strong sense of focus, task-oriented, non-judgmental, open personal qualities, clear sense of boundaries.
  • Respect for confidentiality involving both clients and fellow employees.
  • Ability to work in a variety of settings with culturally diverse families and communities with the capacity to be culturally sensitive and appropriate.
  • Familiarity with Yardi is a plus.
  • Must have a valid driver’s license and reliable source of transportation.
  • Must successfully complete Level II background and drug screening.

Salary: Commensurate with experience.

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